Customer Journey Mapping, wanneer en hoe maak je deze?
Customer Journey Maps moeten altijd worden gemaakt om een bekend bedrijfsdoel te ondersteunen. Maps die niet aansluiten op een bedrijfsdoel zullen niet leiden tot een toepasselijk inzicht.
Lexicon (Liferay Design System) is included among the 15 most interesting Design Systems, with companies with Google, Salesforce, Adobe, Shopify, Atlassian, SAP, IBM, etc.
Yes, Liferay Lexicon!
https://uxdesign.cc/some-of-the-best-design-systems-in-the-industry-e491a6e3baaf
Reading a book about the power of Storytelling in UX from 2010 but still actual in UX. Never forget to put in your Hero story line: Call to Adventure, the Initiation & Trials, Achieving the Goal and the Return. #ux #uxresearch #uxstorytelling #uxdesign
https://rosenfeldmedia.com/books/storytelling-for-user-experience/
Good period to work on our corporate UX Maturity plan for 2022. So what is your UX Strategy for 2022? Based on great work of @jmspool #ux #uxstrategy #uxdesign #uxresearch
NPS, UMUX-lite, SUS, CSat, CES…
These are just tools for producing a number that will send your team off optimizing the wrong things.
Best thing you can do is just ignore them.
(If there’s a follow-on ‘verbatim’ question, spend your time there. That could be useful.)